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Home > Help Desk > Frequently Asked Questions
Custom Direct's Frequently Asked Questions
To find the answer to your question, locate your question and click on the appropriate category. If your question is not listed below, e-mail us at info@yourchecksnow.com and we will respond promptly to your request.
- Are all browsers compatible with the online ordering system?
- Will the colors on my screen match the actual products?
- What payment methods are accepted for online orders?
- Will you notify me when my online order has been received?
- What should I do if my computer is having trouble with your website?
- To place a new order by mail, what information do I send?
- How do I order checks by mail if my account is brand new?
- What do I send in if I've used all my checks?
- May I use a coupon with my mail order?
- How do I make sure my new checks will include my bank's current specifications?
- What is a "MICR Specification Sheet"?
- How do I submit my Order Form?
- How soon will I receive my order?
- How do I check my order status?
- Is it OK to use a coupon?
- Why did my items arrive on different days?
- How do I get in touch with your customer service?
- What is resolution?
- What is a pixel?
- What are the file size requirements?
- What file types are accepted?
- Why won't my photo upload?
- Will you accept professional photographs or photos from magazines or other printed materials?
- What type of photos work best?
- Are photos saved electronically for reorders or do I have to re-submit the photo?
- If there is a flaw in my photo, can you fix it?
- What types of checks do you offer?
- Why are the images on my checks so light?
- What are the prices of your products?
- How can I get a catalog of products?
- What security features for fraud protection will my checks include?
- Is it safe to order checks from a source other than my bank?
- Is ordering checks online safe?
- Will I have a problem using checks not produced by my bank?
- Can the bank refuse to process your checks?
- How are you able to provide exclusive designs for less than plain bank checks?
Online Ordering Questions
1. Are all browsers compatible with ordering online from your website?
- Your web browser should be Internet Explorer version 5.0 or higher to place an order online. Our website is optimized to work with all major Internet browsers. In addition to a newer browser version, ordering online requires certain browser features to be enabled. You must be enabled to accept cookies because we use cookies to hold information about your order. Javascript must also be enabled in your browser for you to access functions necessary to place your order.
2. Will the colors on my screen match the actual products?
- The color of the actual product may be slightly different because color accuracy has more to do with your monitor than with our site. We've made every effort to represent images of checks and all other products accurately. Due to the wide range of computer monitors and color displays, however, you should consider the colors you see on your screen to be representational.
3. What payment methods do you accept for online orders?
- We accept VISA, MasterCard, American Express and Discover for orders placed through our online ordering system. If you order by credit card, the card will be authorized for the purchase amount. We will not charge your credit card account, until we ship your order .
4. Will you notify me when my online order has been received?
- Yes. You will see an Order Confirmation Page as soon as you place your order. Immediately after the order transmits to us, you will receive an e-mail confirming your order.
5. What should I do if my computer is having trouble with your website?
- If your browser is a version older than Internet Explorer 5.0, this is most likely the problem. The best solution is to upgrade your browser because you'll experience better performance with our website and with other websites you visit.
1. To place a new order by mail, what information do I send?
- You need to send the following items: Voided check from your current supply, deposit slip (also from current supply), completed order form, and payment check made payable to Custom Direct checks for The UPS Store® customers. Please note: Photo checks and accessories are only available via online ordering.
2. How do I order checks by mail if my account is brand new?
- Your bank will give you temporary checks when you open a new account. You can send in one temporary check with the word "Void" written on it and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.
3. What do I send in if I've used all my checks?
- For our customers' protection, first-time orders must include a voided check and a payment check from the same account. If you have run out of checks from your current supply, you can get temporary checks from your bank. You can send in one temporary check with the word "Void" written on it and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.
4. May I use a coupon with my mail order?
- Yes. We can process coupons for orders that are mailed.
1. How do I make sure my new checks will include my bank's current specifications?
- Changes in banks names and corporate alliances happen often. If you know your bank has experienced recent changes or if you just want to confirm the current status, call our Customer Service Team at 1-866-460-0102. Your bank's changes will probably already be included in our database. If not, we'll tell you how to get a MICR Specification Sheet. It's easy.
2. What is a "MICR Specification Sheet"?
- A MICR Specification Sheet is a form that provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and our knowledgeable agents can walk you through the process when you call 1-866-460-0102.
3. How do I submit my Order Form?
- You have two options: 1) Print out the Order Form and send it through the mail to Custom Direct The UPS Store® referrals address on the form. 2) Transmit your order online via our SECURE server.
4. How soon will I receive my order?
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Personal Checks & Accessories
Shipping Method |
Delivery Time |
| Standard Shipping |
10-14 days |
| Expedited Shipping |
7-8 days |
| Express Shipping |
5 days |
| Overnight Shipping |
4 days |
Business Checks
Shipping Method |
Delivery Time |
| Standard Shipping |
7-8 days |
| Expedited Shipping |
6 days |
| Express Shipping |
5 days |
| Overnight Shipping |
4 days |
**All delivery times are estimated from receipt of order and are based on business days. |
5. How do I check my order status?
- You can check the status of your order by clicking the Order Status link on our website, or by calling toll-free 1-866-460-0102.
6. Is it OK to use a coupon?
- You will be eligible to take advantage of special discounts you receive in printed advertising. Simply enter the offer code from your printed ad on the Order Review page (step 2) during checkout, and your prices will be updated to reflect the offer in your ad.
7. Why did my items arrive on different days?
- Because each box of checks and accessory items are packaged separately, it is possible for your items to arrive on different days--even when they're shipped on the same day. All items in your order should arrive within a few days of each other. If they do not, please contact our Customer Service Team toll free at 1-866-460-0102.
8. How do I get in touch with your customer service?
- The toll free line for our Customer Service Team is 1-866-460-0102. You can also reach us by mail at P.O. Box 2, Edgewood, MD 21040. Our e-mail address is info@yourchecksnow.com.
1. What is resolution?
- Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your products. Image resolution is measured in pixels.
2. What is a pixel?
- Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.
3. What are the file size requirements?
- There are three size requirements for your products:
1. Pictures must be at least 432 pixels wide and 198 pixels tall.
2. Pictures must be at least 36 dpi (dots per inch)
3. Pictures must be under 4MB in file size
4. What file types are accepted?
- .JPG, .JPEG, and .BMP files are accepted.
5. Why won't my photo upload?
- Your photo may not upload for the following reasons:
1. The file format is incorrect. The formats allowed for our products are .JPG, .JPEG, and .BMP.
2. The image size is too large or too small.
3. File size is too large. Files must be 4MB or smaller.
4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.
6. Will you accept professional photographs or photos from magazines or other printed materials?
- By submitting your order, you are accepting full responsibility for the image you have submitted. Copyright or trademark infringement claims will be your sole responsibility. We reserve the right to refuse to print any image for any reason.
7. What type of photos work best?
- For checks, labels and checkbook covers, horizontal photos work best. Avoid images that are too dark or that have too much light/dark contrast. Your image will be lightened prior to printing in order to meet bank processing standards.
8. Are photos saved electronically for reorders or do I have to re-upload the photo?
- We do save your images for exact reprints. However, if you require any photo changes to your original order, you will need to resubmit your photo.
9. If there is a flaw in my photo, can you fix it?
- We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photo prior to submitting.
1. What types of checks do you offer?
- We produce personal and business checks with a variety of customization options.
Personal checks are available in single and duplicate format. Each order comes with deposit slips and standard check register. Personal checks can be customized with special lettering and select designs can be customized with a monogram or symbol next to your personalization and Over Signature text.
Desk set checks come three-to-a-page and fit into a desk set binder. Stubs to the left of each check are provided for recording your transactions. Desk Set checks can be customized with special lettering and select designs can be customized with a monogram or symbol next to your personalization and Over Signature text.
Business checks come in 3-per-page format and are designed to fit in a business binder. Each is supplied with a standard stub to record transactions, but specialized vouchers are also available. Business checks can be customized with Additional Signature lines or Over Signature text, a large selection of monograms and symbols and a variety of lettering styles are available.
Payroll checks come in 3-per-page format as well, and can be customized with three different stub types and a large variety of extra deduction captions. Additional signature lines, over signature text and a large selection of monograms and symbols are available on payroll checks as well.
Laser & Ink-Jet and Continuous Feed Checks come in a wide variety of designs and formats and are designed to work with all popular software packages. Choose 3-per-page format, check-voucher format, or wallet size checks. Check in the middle format is also available on Securitone & Securiguard Laser checks only.
2. Why are the images on my checks so light?
- The image printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.
3. What are the prices of our products?
- To see the prices of all our checks and accessories, please visit our pricing page.
4. How can I get a catalog of your products?
- Visit our brochure page to submit a request for a FREE brochure of our products.
1. What security features for fraud protection will my checks include?
- The lock icon to the right of the word "Dollars" indicates the check contains security features to prevent and detect check fraud. Some of these features include Micro-Security Print, which is very small print that will break up if someone attempts to photocopy your check. The Security Screen on the back of each check signals an "Original Document" from a reproduction. Other features are not disclosed to provide even greater protection. All security features exceed financial industry requirements.
2. Is it safe to order checks from a source other than my bank?
- Ordering your checks from us is as safe as ordering from your bank. Your bank does not print their checks. In fact, they contract with a large national printer who will print your checks and then mail the order to you. With both methods, your checks are sent to you through the mail.
3. Is ordering checks online safe?
- Our security measures are state-of-the-art. To maintain the integrity of information exchanged through our online order system, we use Secure Socket Layer (SSL) technology. SSL encrypts your order so it can be decoded only by us. Think of how often you have left the check on a restaurant's table. Many times your name, credit card number and expiration date are in plain view. When ordering our products online, you can rest assured the information you transmit is seen only by us.
1. Will I have a problem using checks not produced by my bank?
- No. Actually, your bank does not produce the checks it sells you. Banks take orders and forward them to check printers. The printer produces the checks and then sends them to the account holder. Our products and anyone else who prints financial products must adhere to very strict specifications. The difference is, when you order from us, you get much more selection for a lot less money.
2. Can the bank refuse to process your checks?
- Your bank wants you to order its checks so the bank will make a profit on your purchase, but banks cannot refuse to process your checks regardless of where you buy them. Our checks must adhere to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).
3. How are you able to provide exclusive designs for less than plain bank checks?
- Banks contract with printers, so the markup over cost must be high enough for the printer and the bank to make a profit. Our designs checks are made specifically for our customers, and we can charge less because there's no one in the middle marking up prices. In other words, you're buying your checks directly from the manufacturer.
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